doing pharmacy better.
Filled fast and friendly — without the hassle.
Because filling prescriptions is what pharmacies actually do, there is an expectation that it should be simple. Yet over and over again we hear the same complaint about the big chains: Why the delay? Why the attitude? Why the hassle? Where is the communication?
Customers of the big chains have a right to be frustrated.
It’s a complicated process...
We make it look easy.
Filling prescriptions accurately is not as simple as most people believe. Each prescription requires a complex process before we can dispense the meds and get them into your hands: federal and state compliance issues, insurance hurdles that require navigating, and pharmacotherapy and drug interaction assessments are sometimes just the tip of the iceberg. It’s quite a bit more than just counting pills.
But as we see it, these should be our problems, not yours. If filling your prescriptions at Shady Grove Pharmacy appears easy and effortless, then we are doing our job right and providing the service that is the cornerstone of our brand.
Seamless Transfers and Hassle-Free Refills
Want to move your prescription over to Shady Grove Pharmacy? No problem. We take the hassle out of prescription transfers by streamlining the administrative process, ensuring compliance, and facilitating clear communication. It’s not just a service; it’s a seamless experience we offer to ensure your transition to our pharmacy is effortless.
When it’s time for a refill, our team ensures a stress-free process. Your medication is prepared accurately and promptly, so you can focus on what matters most—your free time and well-being.
Just take it from our customers!
But don’t take our word for it. Here is what one of customers had to say about us on Yelp:
“I go out of my way to get my prescriptions filled at Shady Grove Pharmacy because they practice the lost art of TOTAL customer service.
The pharmacist at their Rockville location, Dr. Sheila Alizadeh, is warm, approachable and she has a wonderful sense of humor. Her super-professional staff are equally amazing and always go the extra mile to get what you need, when you need it. On the rare occasion when there’s a problem, they go out of their way to solve it (contacting your doctor, insurance company, vendor, etc.) followed by an immediate phone call to you with the status of your prescription.
Their goal is pretty obvious – to have your prescriptions ready and waiting when you arrive. Because of this, you’ll rarely see a line of folks waiting; even walk-in customers are usually in and out in 10 minutes or less. If you do have to wait, you can relax on their beautiful white leather sofas with big comfy pillows, and enjoy the friendly banter and laid-back atmosphere.
…and if that isn’t rare enough, by your second visit, you’re not only greeted by name, but they’ve memorized your medication list, doctor’s name, and they even remember to ask about a family member’s health that you mentioned in passing at your previous visit.
I originally found Shady Grove Pharmacy when my previous pharmacy stopped carrying a brand of medicine that I prefer. Sheila checked her inventory and told me she could order that brand for me to pick up the very next day. Wow! Even the big chain pharmacies couldn’t find the brand, so I was skeptical, but sure enough, when I came back the next day, everything was ready to go. Over the next few months, I transferred the rest of my medications to Shady Grove Pharmacy, and I couldn’t be happier.
If you want a refreshing, positive customer service experience, and like to support local businesses, stay away from the big chain stores with no personal service and long wait times – come to Shady Grove Pharmacy today. You won’t be sorry!” —Patty C
Experience The Shady Grove Pharmacy Difference
We're here to prioritize your well-being and provide you with top-quality pharmaceutical services. From prescription refills to expert health advice, take the first step towards better health and contact us today! We simply do pharmacy better.